People perceive things differently and it’s important to acknowledge this. The other person needs to know how you feel, about having the conversation and about what you want to achieve.
- Talk about the impact this situation has had on you (and others)
- Ask how they feel?
- Acknowledge the part you have played
- Be collaborative not combative
- Stick with the facts
- Maintain eye contact
- Listen actively
- Take personal responsibility
You should mutually focus on how you can avoid this happening again